Medi-Call Service FREQUENTLY ASKED QUESTIONS

1. I get busy signals or put on hold when I call my current answering service. I fear patients with emergencies are receiving the same treatment. How is Medi-Call Service different?
2. Sometimes my answering service pages me with non-emergency issues. They even page me when I’m not on-call. Does this happen with Medi-Call?
3. With our current answering service, operators frequently transcribe my patient's messages inaccurately. Sometimes the patient's call back phone number is even incorrect. Does this ever happen with Medi-Call?
4. When patients call my office after-hours, I have no assurance that the answering service treats them in a professional manner. How does Medi-Call address this problem?
5. I am part of a three-doctor practice. Sometimes we cover our own call and sometimes one doctor covers all calls. Can Medi-Call be configured to handle our complex call schedule?
6. I am a solo practitioner and have four other doctors that share call with me, my call coverage partners. They each have their own offices and their own answering services. Are they forced to switch to Medi-Call if I choose to switch?
7. Can I use my current pager and cell phone with the Medi-Call Service?
8. I need to be notified of emergency calls on my pager during the day. But, can I be notified of emergency calls at my home after a certain hour?
9. I am tired of carrying both a pager and a cell phone. With Medi-Call, can I eliminate my pager and just carry my cell phone?
10. When I reply to a patient's call, do they get my telephone number on their caller ID?
11. If I choose to be notified only by a digital page, can I determine the type of the call or it's urgency?
12. Does Medi-Call know if and when I've retrieved a message?
13. How can I be assured that an automated service such as Medi-Call can provide a better level of service than my current "human" based answering service?
14. I pay too much for my current after-hours service, is Medi-Call cost effective?


1. I get busy signals or put on hold when I call my current answering service. I fear patients with emergencies are receiving the same treatment. How is Medi-Call Service different?
With Medi-Call Service, all calls are answered immediately on the first ring and busy signals are eliminated. No one ever gets put on hold. Return to Top

2. Sometimes my answering service pages me with non-emergency issues. They even page me when I’m not on-call. Does this happen with Medi-Call?
No. With Medi-Call Service, on-call physicians are notified ONLY with emergency messages. Medi-Call ALWAYS knows who is on-call. Medi-Call can notify you via pager, cell phone or even your home phone with emergency messages, should you so desire. Checking out to another physician is as simple as dialing a phone number and pressing a button. Patients can also leave non-emergency messages. These type of messages DO NOT notify the on-call physician, but can be easily retrieved by staff members the following day or at their convenience. Return to Top

3. With our current answering service, operators frequently transcribe my patient's messages inaccurately. Sometimes the patient's call back phone number is even incorrect. Does this ever happen with Medi-Call?
No. With Medi-Call Service, when a patient leaves an emergency message, the physician is able to hear the complete message, in the patients own voice, with digital clarity. Physicians are able to respond quickly and accurately and are better prepared to provide assistance. If they so desire, the physician can be directly connected to the caller (patch service) with the push of a button! Return to Top

4. When patients call my office after-hours, I have no assurance that the answering service treats them in a professional manner. How does Medi-Call address this problem?
With Medi-Call Service, patients calling your office receive the same professional, personalized service every time. EVP works with each physicians office to ensure that their practice specific greetings are tailored to their unique patient needs. Medi-Call never gets tired or grouchy and is always professional. Return to Top

5. I am part of a three-doctor practice. Sometimes we cover our own call and sometimes one doctor covers all calls. Can Medi-Call be configured to handle our complex call schedule?
Yes! EVP designs all Medi-Call applications as practice specific solutions. Medi-Call puts control of your call coverage into your hands. Using any telephone, you can sign off to anyone in your call group with the touch of a button. Best of all, it only takes a few seconds. Return to Top

6. I am a solo practitioner and have four other doctors that share call with me, my call coverage partners. They each have their own offices and their own answering services. Are they forced to switch to Medi-Call if I choose to switch?
No. EVP does not force physicians to use our Medi-Call Service. Each Medi-Call application includes up to ten distinct pre-recorded greetings. These may be used when your call partners are on-call for you. When patients call your office, and one of your call partners is covering call for you, your patients will be informed as to the name of the on-call physician and how to reach them in the event of an urgent call. Return to Top

7. Can I use my current pager and cell phone with the Medi-Call Service?
Yes. Medi-Call is compatible with all current paging or cell phone networks. EVP can provide you with a new pager in the event that your current pager is provided by your current answering service. Return to Top

8. I need to be notified of emergency calls on my pager during the day. But, can I be notified of emergency calls at my home after a certain hour?
Yes. Medi-Call allows you to be notified at any location you desire, (home, cell, vacation home, etc). Using any touch-tone telephone, you can change your notification location. Additionally, Medi-Call can be configured to contact you automatically at different locations at different times of the day or night based on your personal schedule. Return to Top

9. I am tired of carrying both a pager and a cell phone. With Medi-Call, can I eliminate my pager and just carry my cell phone?
Yes. Medi-Call is compatible with all current pager and cell phone networks. Keep in mind, cell phone coverage varies by coverage availability of your wireless phone carrier and by geographic region. All Medi-Call applications are built with an administrative mode, which allows subscribers to change their method of notification (pager, home, cell etc) from any touch-tone telephone. If you travel to a location where your cell phone coverage is poor, you can simply change your notification to a backup number and receive notification of messages on a backup device (pager, home, lake house phone etc). Additionally, since Medi-Call securely stores every message you receive, your messages are always available from any touch-tone telephone - any time. So, you can always call into the service to see if you have any new messages waiting. Return to Top

10. When I reply to a patient's call, do they get my telephone number on their caller ID?
Not if you reply to the call through the Medi-Call “Patch Service”. This unique service allows you to connect directly to the caller by the push of a button, after you hear the caller’s message. The number the caller receives on their Caller ID is an EVP number. We protect your personal caller ID number , thereby keeping your personal number private! Return to Top

11. If I choose to be notified only by a digital page, can I determine the type of the call or it's urgency?
Yes. Your “Practice Specific” Medi-Call application can be set up to send abbreviated codes to your pager or other wireless device. Specific codes can be set up to distinguish that you have a message waiting from a patient, physician or other provider, as well as the urgency of that message. Return to Top

12. Does Medi-Call know if and when I've retrieved a message?
Yes. Medi-Call will attempt to deliver a message until the message is retrieved. If a message is not retrieved after the first notification attempt, Medi-Call can escalate notification to multiple pagers, mobile phones; home phones and/or notify a back-up physician on-call if necessary. This prevents you from ever missing an important message. Return to Top

13. How can I be assured that an automated service such as Medi-Call can provide a better level of service than my current "human" based answering service?
Traditional answering services rely on overworked, underpaid and typically non-medically trained operators as the interface between you and your patients. Medi-Call relies on practice specific database software to determine, with absolute accuracy and reliability, the origin and urgency of each call. Medi-Call was designed exclusively for the medical industry to eliminate the need for operator interpretation. Medi-Call always knows who is on-call, so urgent calls are routed to the correct physician every time. Patients are able to relay their personal information confidentially, nothing is forgotten or misconstrued by the operator. Notification of urgent calls is immediate. Patient satisfaction increases and after-hour on-call becomes less burdensome. Removing the human from the equation removes human error. Return to Top

14. I pay too much for my current after-hours service, is Medi-Call cost effective?
EVP Medi-Call Service is available on a flat rate basis. There is no hardware to purchase and nothing to install. We review your last 3-6 months answering service bills, average them to get your average monthly answering service cost, and then strive to cut that average in half. (Certain per physician service minimums apply.) That’s right, we provide far better service than the answering service you are currently using at up to 1/2 the cost. Return to Top